Shipping
Shipping Service
All orders are sent in a cardboard box for protection through the Australia Post network. All shipping prices are dictated by Australia Post.
Handling Time
We endeavor to process and get all orders out within 1-5 Business days. Not including weekends or public holidays.
Shipping Options
Australia Post Parcel: 3-7 Days
Australia Post Express 1-3 Days
Delays
Due to unexpected events, there may be temporary delays in receiving your orders. So please use the information provided above as estimates.
Pre Orders
Pre order items will have [PRE ORDER] in the title. They will state how long they will take to arrive on the individual product description page. If you order any other items in the same order, they will all be shipped together. If you want something sooner you will have to place a separate order.
RETURNS
What happens if my item is delivered but isn't as described?
We offer a 100% satisfaction guarantee on all of our products.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to hello(at)pixiepatio.com.au as soon as it arrives, then we will work on a solution for you.
For more help
If you have any questions at all, please do not hesitate to contact us on the chat bot on our website.
