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✨ Shipped From Melbourne, Australia

    Shipping & Returns

    Shipping

    Shipping Service

    All orders are sent in a cardboard box for protection through the Australia Post network. All shipping prices are dictated by Australia Post.

    Handling Time

    We endeavor to process and get all orders out within 1-5 Business days. Not including weekends or public holidays. 

    Shipping Options

    Australia Post Parcel: 3-7 Days

    Australia Post Express 1-3 Days

    Delays

    Due to unexpected events, there may be temporary delays in receiving your orders. So please use the information provided above as estimates.

    Pre Orders

    Pre order items will have [PRE ORDER] in the title. They will state how long they will take to arrive on the individual product description page. If you order any other items in the same order, they will all be shipped together. If you want something sooner you will have to place a separate order.

     

    RETURNS

    What happens if my item is delivered but isn't as described?

    We offer a 100% satisfaction guarantee on all of our products. 

    What if the product is damaged in the mail?

    If something arrives damaged, send a photo of the damaged goods to hello(at)pixiepatio.com.au as soon as it arrives, then we will work on a solution for you.

    For more help

    If you have any questions at all, please do not hesitate to contact us on the chat bot on our website.

    Australian Based

    You are dealing with an Australian business. All of our products are shipped from our Melbourne location.

    Premium Products

    Only premium products will ever reach our storefront.

    100% Money Back Guarantee

    If you aren't happy with the items received, we offer a 100% money back guarantee!